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If you’re exchanging for non-human factors, we’ll send a new item within 7 days. Please ensure that the item you're returning or exchanging is repackaged with all the accessories and documentation that were included when you received it.

Your refund will be processed at 3~7 business days. All returns require an authorization which is issued only by email.Ģ.If the item meets our Return & Exchange Policies, we would gave you our shipping address to return back, please ship the item back within 7 days, after receive our refund confirmation email(usually within 24-48 hours).ģ.Please email us the tracking number after shipping back.Ĥ.We’ll contact you back after we receiving the item. Please include your Order ID Number and the reason for your return/exchange. Once we received your email, we will get back to you within 24 hours.ġ.To return the item to Jellas, Email requesting an RA (Return Authorization).

Photos or video to show the item is original or non-human damage.

These content should be included in your email: When you request for refund or exchange, please email us first.

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We provide the 12 Month Free Replacement for all products purchase from is to say, when the order delivered to your shipping address date starts for a 12-month free replacement. (if you bought the item from Amazon or Walmart, please contact its service)Ģ.The purchased item must be in brand new condition with original packaging and accessories.ģ.If the item is not working caused by non-human factors, please email us with a video of the product problem, we will review it and offer solutions as soon as possible once receiving the email. Terms and conditions of Return & Refund policyġ.Only the item that have been purchased directly from Jellas cannot accept returns of Jellas branded items purchased from other retailers or re-sellers. If the 30-day return window has passed, and your product is still under warranty, contact us for warranty service.

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You may return items purchased on within 30 days of purchase for a full refund of your product purchase price or a replacement product. Return & Exchange Period: Within 30 Calendar Days

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Not happy for any reason? Email us at so we better understand how to help your situation. Please note that we won't cover the shipping fees for return after shipping. But you may return items purchased on within 30 days of purchase for a full refund of your product purchase price or a replacement product. You can’t cancel an order after shipping. If you do not receive a refund after 7 business days, please directly contact us via with your order number and payment method, once we received your email, we will get back to you within 24 hours. You may cancel an order within 48 hours before the item is shipped from our warehouse once we receive your application, a refund takes up to 7 business days to be credited back to the original payment method. You may cancel an order any time before the item is shipped from our warehouse. If 24 hours window has passed, please contact us to cancel.ġ. You may cancel order by yourself under 24 hours.

We currently only support shipping within the United States, please note the follow-up change notice. Please be aware that only a small number of orders are Amazon US tracking. Orders are shipped via Amazon Logistics US Second Day(2-3 days for delivery) with tracking ID. Standard domestic orders are shipped via UPS Second Day(2-3 days for delivery) with tracking ID. Standard domestic orders are shipped via USPS Priority Mail (2-4 days for delivery) with tracking ID. states will not serve at this time (Last updated Nov 25, 2020. Orders are processed within 1 business day from submission. To place an order online, do the following:ģ.Enter a U.S.-eligible delivery address. Your order will be delivered 2-8 days after all your items are available to ship, including pre-order items.